Personal data
We at Rolba Svenska AB handle certain personal data about our customers and visitors to our website. This data is collected and stored about you in order to provide services, give you a better experience, and offer you services and products that fit your needs.
Data we collect
Contact information
When you become a customer with us, we collect your contact information: Name, email address, phone number, address.
Additional Information Provided by New Customers
In cases where you provide additional information when becoming a customer with us, we also collect this information.
Information about products and services
We also store information about the products/services you have purchased and used.
Communication
If you contact us via email, forms, phone, or other support channels, we collect the information you provide to us in order to offer you good service, manage your inquiry, and provide assistance. This information is also collected to fulfill our agreements with you.
This is how we collect personal data:
-When you become a customer with us
-When you contact us via forms, phone, chat conversations, email
-When you visit our website and log into our systems
-When you visit our website, via cookies that collect information on and from your browser
Depending on which of our services or websites you use, we collect different types of information.
This is what we use personal data for:
-To fulfill agreements with you such as completed orders or ordered services
(Legal basis: Fulfillment of contract)
-To provide you with support and service. The processing is then in both our and your interest. We may use personal data from previous contacts to provide you with better assistance.
(Legal basis: Balancing of interests, consent, and fulfillment of contract)
-To market relevant products and services to you
(Legal basis: Balancing of interests and consent)
How long do we keep personal data:
We keep data for as long as necessary to fulfill our commitments as a supplier, and as long as required by statutory storage periods.
We keep data for as long as necessary to fulfill our commitments as a supplier, and as long as required by statutory storage periods.
Data via third-party cookies for advertising/marketing and web analytics to improve services. Also, certain personal data used for advertising/marketing.
Protection of personal data
We use modern and sophisticated security solutions to collect, process, store, and communicate personal data and passwords securely. We update our website and procedures regularly to ensure integrity, availability, and confidentiality.
Your rights
As an individual, you control your own personal data. You decide which information you want to provide. You also have the right to contact us if you want information about the data we have about you, to request correction, transfer, or to request that we restrict processing, object, or request deletion of your data. In case of any complaints about our processing of personal data, you as an individual also have the right to lodge a complaint with the supervisory authority, the Swedish Data Inspection Authority.
We need certain personal data to be able to provide our services and products to you. If you wish to withdraw consent and request changes/deletion of this data, it may therefore mean that we cannot provide all our products/services to you.
Cookies
We at www.rolba.se use cookies. This is something that is very common on websites. A cookie is a small text file that is saved on your computer, mobile phone, or other device when you visit our websites.
This text file is used to save information about your settings, give you access to various functions, and provide you with a tailored experience.
There are two types of cookies. One saves a small text file for a longer period and is used to save certain settings over multiple visits to the website. This text file has an expiration date that causes the cookie to be deleted when the expiration date has passed and you visit the website again. The other cookie is called a session cookie and is saved on your device temporarily while you are on the website. It is used, among other things, to keep track of which language you have chosen or similar. Session cookies disappear when you close your browser.
How we use cookies
We use both session cookies and other cookies.
We use cookies, among other things, to save information about logins and forms to improve your user experience.
Sometimes we also use cookies from third parties. This is done to collect statistics related to the website, register traffic, and to further develop our website. They can also be used to provide you with relevant information on our own and others’ websites.
We also use cookies from Google for marketing purposes. We use Display Advertising in Google Analytics for demographic and interest reports. This gives us improved insight into our visitors to provide them with a better experience.
Disabling cookies
You have the opportunity to disable the storage of cookies in your browser and thus decline cookies. You can also delete previously saved cookies. You disable cookies by adjusting your browser’s security settings. How this is done varies slightly between different browsers and versions of browsers but is described if you search in your specific browser’s help pages.
If you disable cookies, some parts of our website may stop working.
In case of any complaints about our processing of personal data, you as an individual also have the right to lodge a complaint with the supervisory authority, the Swedish Data Inspection Authority. You can find these here:
http://www.google.com/settings/ads
You can also read more about the different types of information that can be disabled in Google Analytics on the internet.
https://tools.google.com/dlpage/gaoptout/
Permission to use cookies
In cases where the settings in the browser you use when visiting our website are set in such a way that they allow cookies, we interpret this as you accepting cookies on our website.
Changes to this policy
he contents of this policy may change over time.
Contact us regarding this policy
If you have any questions or comments regarding this policy, you can contact us via email at info@rolba.se or by phone at +46 291 47 10 50.